Stopping a monthly subscription
Request cancellation of renewal at admin@raheem.marketing or WhatsApp 0111 471 7000. For standard plans, send your request at least seven days before the next cycle and keep our written confirmation.
The paid cycle remains subject to your agreement. Cancelling care does not remove your domain ownership or your entitlement to paid deliverables.
Cancelling before or during a project
Send your project name, invoice reference or payment date, and what you are requesting. We explain the work completed, approved external commitments and any appropriate settlement under your proposal and applicable law.
We do not apply a blanket rule that all payments are non-refundable. Each request is reviewed against the service, work performed, agreed commitments and your legal rights.
We explain the outcome in writing, including any refund due, the payment method and the expected timing before completing the settlement.
Advertising spend and third-party services
Money already spent on advertising platforms cannot be returned as unused credit. A settlement distinguishes actual spend, remaining funds and any genuine processing costs disclosed in advance.
Domain renewals, licences and third-party services are also subject to their providers' terms, without affecting mandatory rights or your right to know what was paid on your behalf.
Errors or work outside the agreed specification
If delivered work does not match the agreed scope, identify the specific issues so we can review and correct our implementation. Correcting our own error is not treated as a new development request.
Any remedies or refunds required by applicable law remain available. If we cannot agree a resolution, you may contact the competent authority.
Contact us directly
Email admin@raheem.marketing or WhatsApp 0111 471 7000. Do not send your full card number or banking login details as payment evidence. An invoice reference and a payment receipt with sensitive information hidden are sufficient.